Vicus Open CRM ideal for SMEs

Vicus Open CRM is a fully functional, ideal CRM for small and medium-sized businesses with full support from the experienced Vicus service desk. The Vicus Open CRM system is available for many industries. The CRM works on all known browsers on PC, Apple computers, tablets and cell phones.

Sales department automation

• Management of potential opportunities
• Relationship & contact management
• Management of opportunities created
• Possibility of noting sales quotes

Customer support & service

• Problem tickets
• Knowledge database
• Self service for customers
• Online knowledge database

Marketing Automation

• Campaign management
• Mass mailing
• E-mail templates
• Mail Merge templates

Inventory Management

• Products catalog and prices books
• Supplier Management
• Purchase and sale orders
• Sales orders

Activities Management

• To Do-s, meetings & conversations
• Recurring appointments
• Shared calendar
• Activities history
• E-mail notifications
• Notes

Productivity Plug-ins

• E-mail client
• Outlook plug-in
• Office Plug-in
• Thunderbird extension
• Customer Portal
• RSS Feeds

Reports & Dashboards

• Key Metrics
• Customizable Reports
• 20 prebuilt reports
• 20 prebuilt Dashboards
• Reports folders

Product customer-specific customization

• Custom fields (10 data objects)
• Choice lists
• Adjusted list "number of times viewed"
• Drag & Drop modules
• Currency adjustment customer-specific

Tailor-made CRM system

Vicus Open CRM offers many expansion options and customer-specific features to make your CRM solution meet the exact needs of your business. In cases where you need to add new functionality, the Vicus team offers customization services to meet your needs.

Even greater efficiency with plug-ins

Vicus Open CRM also offers enterprise business productivity accessories, Customer portal, Outlook plug-in for Microsoft Outlook users, Office Plug-in for Microsoft Word users and Thunderbird extension for Thunderbird users.