Vtiger CRM as part of your e-commerce platform

You may already know that Vicus not only implements CRM systems but also builds excellent web shops. But the fact that this combination fits into the same e-solutions architecture may have escaped your notice.

As a crm and e-commerce integrator, you can expect more from us. We like to help you increase your sales, reduce costs and improve customer service. Vtiger plays an important role in this. The total solution of Vicus consists of Magento and Vtiger CRM which communicate via our VOSBA e-solutions middleware with each other and surrounding business software such as King, Microsoft Dynamics NAV, your Warehouse management system and your resellers via the VOSBA ChannelConnector or your suppliers via the VOSBA VendorConnector.

Relationship management for Magento webshops

With Vtiger you add an extensive relationship management package to your Magento webshop. By calling the abandoned shopping carts you increase your turnover, your targeted marketing campaigns pay off better due to more accurate targeting. Returns and complaints are handled more efficiently by your organization. Via the vtiger customer portal you offer your customers or resellers an excellent self-service tool with which they can always consult the current state of affairs online. In addition, a knowledge base and documentation for the products purchased.

Quotations requested via the webshop are submitted via the CRM system to your sales office for further processing.

Less load on your webshop

Of course, you can also implement some of the mentioned functionality within Magento through additional plugins. By bringing this additional functionality outside of Magento, the Magento server can focus entirely on enticing your customers and processing transactions. The other tasks are then taken over by systems specifically designed for that purpose. VOSBA middleware takes care of the communication between your systems and the outside world.

With best of breed easier upgrading and development

Keeping your connected software as standard as possible also makes it easier to upgrade that software. In addition, maintenance and enhancement can be better scheduled and tested in advance. And perhaps trivially, by adhering to best-of-breed software, you will usually also need to develop less custom work.

By working more with standard software, you deviate less from other users and can collectively benefit from improvements, error corrections and innovations.