Vtiger CRM service desk helps process service requests more efficiently

Telephoning seems the most logical thing to do, interacting with a service desk employee remains necessary to properly service the customer. However, practice is obstinate. We do see a shift towards self-service portals where customers are helped by automated systems. In the area of standardized changes, many good products are currently already available.

The Top 3 (according to our statistics) for support on open source software (and communication about it) is with Vicus' open source service desk:

1. email
2. phone
3. ticket system / self service

emails are sent to our central email address. The email is preferably automatically included in the ticket system and then assigned internally to an employee. In case of uncertainty, the customer is still contacted by phone.

Telephone incoming service calls are entered into the ticket system by the service desk employee and then handled comparably.

As a ticketing system, you can use the Open Source products Mantis or the ticketing system built into vtiger CRM (vtiger CRM service desk). The latter has the advantage that handling tickets can be an integral part of

Unlike this survey (ok, there are only a limited number of ballots at the moment), here the front desk/ict desk is a close second. Must have to do with company size and culture just focusing on the locally available system administrator.

Vicus can explain what you need and help you take a step forward in a clear manner and with the right insight. In doing so, we distinguish ourselves primarily through our extensive expertise and experience with a variety of top products. The Vicus consultants ask the right questions and start from the business objectives rather than the technical requirements of a project.

The vtiger CRM service desk is a standard feature of vtiger CRM that you can further expand with the vtiger customer portal.

More inspiration on:

• vtiger Portal